Hassle-Free 7-Day Returns
We want you to be completely satisfied with your purchase. Our return policy complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Effective Date: July 3, 2026 · Last Updated: July 3, 2026
7-Day Returns
From date of delivery
Original Condition
Unused, with all accessories
Free Returns
For defective/wrong items
This Returns & Refunds Policy is established by ROBOSEMI TECHNOLOGY PRIVATE LIMITED (hereinafter referred to as "RoboSemi," "Company," "we," "us," or "our"), a company incorporated under the Companies Act, 2013, registered at H-85, Sector 63, Noida 201301, Uttar Pradesh, India.
This policy is governed by the following Indian laws and regulations:
- • Consumer Protection Act, 2019
- • Consumer Protection (E-Commerce) Rules, 2020
- • Information Technology Act, 2000
- • Sale of Goods Act, 1930
Eligible for Return
- • Returned within 7 days of delivery
- • Unused, in original factory condition
- • All original accessories, manuals & packaging intact
- • Defective or not working on arrival (DOA)
- • Wrong item delivered (different from order)
- • Item damaged during transit
- • Item significantly different from website description
Not Eligible for Return
- • Return request raised after 7 days of delivery
- • Item shows signs of use, damage, or modification
- • Serial number or label removed/tampered
- • Original packaging missing or damaged
- • Damage caused by misuse, accident, or mishandling
- • Digital products, software licenses, or downloads
- • Consumables (batteries, wires cut to size, etc.)
- • Custom-built or special-order items
Contact Us
Email or call us within 7 days of delivery with your order number and reason
Approval
We review your request and send Return Merchandise Authorization (RMA) within 24 hours
Ship Back
Pack the item securely and ship to our address. Use original packaging if possible
Refund
Refund processed within 5–7 business days after we receive and inspect the item
Refund Timeline
- • Inspection: 1–2 business days after receipt
- • UPI / Wallet: 1–3 business days
- • Debit Card: 5–7 business days
- • Credit Card: 3–5 business days
- • Net Banking / NEFT: 3–7 business days
- • Cash on Delivery: Bank transfer via NEFT within 7 days
Refund Method
- • Refund credited to original payment method only
- • 100% refund for defective or wrong items (including shipping)
- • Shipping charges deducted for buyer's remorse returns
- • Partial refunds issued for items with minor damage to packaging
- • Store credit option available on request
Items outside the 7-day return window but within the manufacturer's warranty period may be eligible for repair or replacement under warranty. This does not constitute a return or refund.
- • Manufacturing defects covered under warranty
- • Physical damage, liquid damage, or misuse is not covered
- • Warranty period varies by product (check product page)
- • Original invoice required for all warranty claims
For warranty claims, contact us at reach@robosemi.in or call +91 92880 72525.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any grievance related to returns or refunds may be directed to our Grievance Officer:
Grievance Officer: Customer Care Team
Company: ROBOSEMI TECHNOLOGY PRIVATE LIMITED
Email: reach@robosemi.in
Phone: +91 92880 72525
Address: H-85, Sector 63, Noida 201301, Uttar Pradesh, India
Response Time: Within 48 hours of receipt
If your grievance is not resolved within 30 days, you may approach the District Consumer Disputes Redressal Forum, Noida, Uttar Pradesh, under the Consumer Protection Act, 2019.