Warranty & After-Sales Support
We stand behind every product we sell. This policy explains what is covered, for how long, and how to claim.
Effective Date: July 3, 2026 · Last Updated: July 5, 2026
Up to 12 Months
Warranty coverage
2 Business Days
Claim approval time
Free Pickup
For defective items
7–10 Days
Repair/replace turnaround
Like Amazon and Flipkart, RoboSemi distinguishes between two types of warranty so you always know who is responsible for your product.
RoboSemi Seller Warranty
- Covers products sold and fulfilled by RoboSemi directly
- Includes shipping damage, wrong item, and DOA (dead on arrival)
- Claim directly with RoboSemi — faster resolution
- Free doorstep pickup for eligible defective items
Brand / Manufacturer Warranty
- Provided by the original manufacturer (e.g., Arduino, Raspberry Pi Foundation)
- Honoured at authorised service centres nationwide
- Product listing clearly shows if brand warranty applies
- Contact the brand directly for service centre locations
Note: Where a product carries both warranties, you may choose to claim under either. RoboSemi Seller Warranty is generally faster as it is handled entirely by our team.
This Warranty Policy is issued by ROBOSEMI TECHNOLOGY PRIVATE LIMITED("RoboSemi," "Company," "we," "us," or "our"), a company incorporated under the Companies Act, 2013, with its registered office at H-85, Sector 63, Noida 201301, Uttar Pradesh, India.
This policy is governed by:
- • Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020
- • Sale of Goods Act, 1930 — implied warranty of merchantability and fitness
- • Indian Contract Act, 1872
- • Legal Metrology Act, 2009 (packaging and labelling requirements)
Under the Consumer Protection Act, 2019, you have the right to replacement, repair, or refund for any defective product. This policy does not limit or exclude those statutory rights.
Up to 12 Months
Standard warranty on most products
Manufacturing Defects
Full coverage for factory defects
Simple Claims
Online form or email to start a warranty claim
| Product Category | Warranty Period | Coverage Type | Warranty By |
|---|---|---|---|
| Microcontrollers (Arduino, ESP32, etc.) | 6 months | Manufacturing defects | RoboSemi + Brand |
| Single Board Computers (Raspberry Pi) | 12 months | Manufacturing defects | RoboSemi + Brand |
| Sensors & Modules | 6 months | Functional defects | RoboSemi |
| Motors, Servo & Actuators | 6 months | Mechanical & electrical defects | RoboSemi |
| Power Supplies & Regulators | 12 months | Electrical defects | RoboSemi |
| Communication Modules (Wi-Fi, BT, RF) | 6 months | Manufacturing defects | RoboSemi |
| Cables, Jumper Wires & Accessories | 30 days | Manufacturing defects only | RoboSemi |
* Warranty period starts from the date of delivery as confirmed by tracking. Digital products, consumables, and items damaged on arrival must be reported within 48 hours.
Covered Under Warranty
- • Manufacturing defects present at the time of purchase
- • Component failure under normal and intended use
- • Electrical malfunction not caused by misuse
- • Product not functioning as per published specifications
- • Wrong item delivered (full replacement at no cost)
- • Item damaged during shipping (report within 48 hours with photos)
Not Covered Under Warranty
- • Physical damage from dropping, bending, or crushing
- • Liquid or moisture damage
- • Damage from incorrect wiring or over-voltage
- • Normal wear and tear over time
- • Damage from power surges or static discharge
- • Products modified, soldered, or altered by the user
- • Consumables (solder, flux, batteries after discharge)
- • Digital products once accessed or downloaded
Submit Claim
Use our online Get Support form or email reach@robosemi.in with your order number and issue
Get Approval
We review and issue an RMA (Return Merchandise Authorisation) number within 2 business days
Free Pickup
We arrange free doorstep pickup for eligible defective items. Or ship it yourself — we reimburse up to ₹150
Resolution
We repair or replace within 7–10 business days and deliver it back to you at no cost
Start Your Claim Online
Use our Get Support form — fastest way to raise a warranty claim. No email needed.
Information Required for Your Claim
- • Original order number or GST invoice
- • Clear photos or a short video showing the defect
- • Detailed description of the issue
- • Date of delivery (from tracking record)
Free Doorstep Pickup
For approved warranty claims on defective or wrong items — we send a courier to your door.
Self-Ship Reimbursement
If you prefer to ship yourself, we reimburse courier charges up to ₹150 upon claim approval.
Free Return Delivery
Once repaired or replaced, we ship the product back to you at absolutely no extra charge.
Note: Free pickup is subject to serviceable pin codes. If your area is not covered, self-ship reimbursement applies automatically.
2 business days
Claim Approval
7–10 business days
Repair / Replace
3–5 business days
Delivery Back
Once a warranty claim is approved, we offer resolution in order of priority:
- 1. Repair — We attempt to repair the defective item and return it to you.
- 2. Replacement — If repair is not possible, we replace with an identical or equivalent product.
- 3. Refund — If neither repair nor replacement is available, we issue a full refund to the original payment method.
Under the Consumer Protection Act, 2019, you have statutory rights that cannot be waived or reduced by any terms of this policy:
- • Right to Safety: Protection from goods that are hazardous to life or property
- • Right to Information: Accurate information about the quality, quantity, and price of goods
- • Right to Redressal: Fair settlement of genuine grievances
- • Right to seek Compensation: Compensation for any harm or deficiency in service
If you are not satisfied with our warranty resolution, you may raise a complaint before the District Consumer Disputes Redressal Commission, Gautam Buddh Nagar (Noida), under the Consumer Protection Act, 2019.
For warranty claims or complaints, contact us through the following channels:
Phone Support
+91 92880 72525
Mon–Sat: 9 AM – 6 PM IST
reach@robosemi.in
Response within 2 business days
Company: ROBOSEMI TECHNOLOGY PRIVATE LIMITED
Grievance Officer: Customer Support Team
Address: H-85, Sector 63, Noida 201301, Uttar Pradesh, India
Response Time: Within 30 days as required by Consumer Protection (E-Commerce) Rules, 2020
Unresolved grievances may be escalated to the District Consumer Disputes Redressal Commission, Noida, Uttar Pradesh under the Consumer Protection Act, 2019.